Complaints & Contact

1. Submitting a Complaint

Complaints or concerns relating to shipments, accounts, settlements, or privacy may be submitted through [support@domain], phone [Support Number], or the support channel available in the platform.

2. What to Include

Please provide the tracking number or User Code where available, a description of the issue, approximate date/time, and any relevant evidence.

3. Privacy Complaints

Where a complaint concerns personal data, it may be directed to [privacy@domain] or the designated privacy channel.

4. Data Subject Requests

Registered users may submit privacy requests through the data request page, subject to applicable rights and lawful exceptions.

5. Misuse of the Complaint Channel

The complaint channel must not be used intentionally to submit false information or to obtain unauthorized access to another person’s data.