Terms & Conditions
Proposed version: 1.0 — Final effective date to be set upon legal approval.
1. Acceptance
By using Eb3at services, creating an account, or creating a shipment, the user acknowledges having read and accepted these Terms to the extent permitted by law. A person acting for a business represents that they have the required authority.
2. Service Description
Eb3at provides a technology and operations platform for shipment and delivery management, order tracking, and connecting relevant parties. Available services may vary by geography, account type, and service type.
3. Accounts
Users must provide accurate and current information and protect their credentials. Eb3at may suspend or restrict access for violations, security risks, legal requests, or inaccurate documents.
4. Merchants
Merchants are responsible for the accuracy of their business data and documents, lawful goods, recipient information, COD amount, shipment description, and product-specific requirements.
5. Drivers
Drivers must provide accurate information, safeguard shipments, follow custody, delivery, and collection procedures, and must not alter COD amounts outside approved exception procedures.
6. Customers
Customers are responsible for accurate customer and shipment information, making recipients available where needed, and paying amounts due on delivery for COD shipments.
7. Pricing and Fees
Fees are calculated using the pricing rules displayed when a shipment is created or the applicable commercial agreement, and may vary by service, weight, area, COD, dimensions, and other factors.
8. COD and Payments
COD values must not be manually changed through operational interfaces. Any discrepancy must follow the approved exception path, and settlements remain subject to review and approval.
9. Prohibited Goods
The service must not be used for prohibited, unlawful, dangerous, or unauthorized goods. Eb3at may reject or suspend shipments presenting legal, security, or operational risks.
10. Failed Delivery and Returns
Additional attempts or returns to the merchant may occur based on the failure reason, operating policy, or applicable commercial agreement.
11. Intellectual Property
The Eb3at brand, software, designs, and proprietary content are protected by applicable law and may not be copied or exploited without authorization.
12. Liability
Final liability provisions are subject to the applicable agreement and governing law and do not seek to exclude liability that cannot legally be excluded.
13. Events Beyond Control
Services may be affected by infrastructure outages, disasters, government decisions, security events, and other circumstances beyond reasonable control, with reasonable efforts made to mitigate the impact.
14. Complaints and Disputes
Complaints should first be submitted through the official support channel. If an amicable resolution is not reached, disputes will be governed by the applicable agreement and law.
15. Changes to Terms
These Terms may be updated when needed. For material changes, the revised version will be disclosed and notice or renewed consent will be obtained where required by law and the nature of the service.